Terms of sale
What to know before you book a consultation or buy a tax guide: price, payment, timelines, right of withdrawal and complaints.
1. Who sells
DPL Asesoría y Consultoría S.L.U. The company details (tax ID, registered address and registry) are in the legal notice. For any question about a purchase, use the contact form.
2. What is sold
- Consulting before you open your online store: €363 VAT included (€300 + VAT).
- Tax review of your live online store: €605 VAT included (€500 + VAT), for stores with up to two sales channels that sell in Spain and to no more than three other EU countries, with no stock in Amazon warehouses in other countries. For a larger store, a fixed price is given before payment.
- Tax guides in PDF with their spreadsheet, such as the EPR guide: €10 VAT included each.
What each service includes, its timelines and what you need to provide are on its page, which forms part of these terms.
3. Price, VAT and payment
Prices are shown with Spanish VAT included: 21% on the consultations and 4% on the tax guides, which are e-books. If the customer is a business in another EU country with a VAT number valid in VIES, or is outside the EU, VAT is applied under the place-of-supply rules for each service and shown before payment.
Payment is made in advance, through the payment link provided. The invoice is issued to the buyer, with the details they provide.
4. How to buy
These are the steps: you choose the service and fill in its booking form; within one working day you receive by e-mail the payment link, with what you are buying and its price including VAT; once you pay, the contract is concluded and you receive by e-mail the confirmation, the invoice and, for the consultations, the questionnaire and the calendar. When the button leads straight to payment, booking and payment are a single step and what you are buying is shown on the payment page before you pay.
Before sending the form and before paying you can review your details and correct them. If you make a mistake afterwards, write to us through the contact form and it is corrected before we start.
DPL Asesores keeps the booking, the confirmation and the invoice of each contract; you have a copy in your e-mail and can ask for another at any time. You can buy in Spanish or in English.
5. How the consultations are delivered
After payment you receive the questionnaire and the link to choose the day and time of the video call. The timelines of each service start when the questionnaire and documents are received. The video call can be moved to another day with 24 hours' notice.
If you do not join the video call without having told us, you are offered a second date. If you do not join that one either, the consultation is forfeited and the amount paid is not refunded.
The work is based on the information and documents provided by the client, and on the rules in force on the date of the report.
6. Tax guides
They are delivered by email once payment is confirmed: the PDF and the spreadsheet, for your own use or your own company's, without redistributing them. Each guide is the version current on the date of purchase, with no later updates. They are general information as of their date and do not replace advice on a specific case.
7. Liability
If the buyer is a business or a professional, DPL Asesores' liability for each service is limited to the amount paid for it, except in cases of wilful misconduct or gross negligence. If you buy as a consumer, the law applies.
8. Right of withdrawal
It only exists if you buy as a consumer, that is, outside a business or professional activity; for example, because you are not yet registered for your activity. That is why the booking form asks. If you already trade as a sole trader or through a company and buy for that activity, there is no right of withdrawal.
If you buy as a consumer, you have 14 calendar days from purchase to withdraw without giving reasons, by telling us through the contact form or by any other clear written statement. The amount is refunded within 14 days, using the same payment method.
Exceptions, under article 103 of the Spanish Consumer Protection Act: when booking you expressly ask, by ticking a box, for the service to start within those 14 days and acknowledge that you thereby lose the right. For the consultations, once they are completed you can no longer withdraw; if they have been partly provided, you pay for the part provided. For the tax guides, which are digital content, you lose the right of withdrawal on receiving them.
9. Discount on the next engagement
Anyone who buys one of the two consultations gets a discount of 20% of what they paid for it if, within the following three months, they hire DPL Asesores for another service: €72.60 VAT included (€60 + VAT) after the pre-launch consultation and €121 VAT included (€100 + VAT) after the review of their store. Corrections from the plan are quoted separately, at a fixed price. The discount cannot be combined or exchanged for cash.
10. Personal data
Personal data is processed under the privacy policy. Payments are handled by the payment provider: card details never reach DPL Asesores.
11. Complaints and governing law
Any complaint can be made through the contact form and is answered in writing. Complaint forms are available to consumers. Spanish law applies; if you buy as a consumer, you can bring a claim before the courts of your place of residence.
Tell us about your store
Book a 15-minute call or write to us. We'll tell you what you need: VAT registration in whichever country, OSS and IOSS, EPR, US sales tax or your store's accounting.